Overview

Live calls

Sessions

Policy engine

What to add

Active calls

3 in cancellation flow

Resolved today

134

+18% vs yesterday

Escalated

15.6% escalation rate

Avg handle time

4m 12s

-22s vs last week

Call volume — today (hourly)

12am6am12pm6pmnow

Cancellation funnel

Call status breakdown

Refund method split

Payment conflicts today

Policy blocks fired today

Agent performance metrics

Showing 7 active calls right now

Session detail

Today's sessions — most recent first

PNR Passenger Route Phase Status Time

Page 1 of 1

Active policy rules

Alerts & flags

Cleartrip cancellation fee simulator

Journey type

Passengers

Count: 2

Original fare (₹)

₹10,800

Click any suggestion to mark it as planned. Suggestions are ordered by impact.

Cleartrip AI agent operations dashboard showing live call monitoring, cancellation metrics, and session management